Online Banker Security Notice

Effective: December 10, 2012

During the holiday season, cyber criminals aggressively create new ways to steal money and personal information. Scammers use many techniques to fool potential victims, including conducting e-mail and texting schemes posing as financial institutions. Our support teams have been notified of the following e-mail and text scams:

• A customer received a text message stating that her online banking password had been reset - the message did not reference her bank name. A link and phone number were provided in the text if she did not request the reset. When the user contacted the number provided, she was asked for a credit card number.
• A customer received an e-mail notice not referencing his financial institution, but noting that his Netteller (NetTeller was misspelled throughout the e-mail) profile needed to be updated for security purposes and to avoid interruption. There was a link provided in the e-mail that would enable malware if selected.

As these scams will most likely continue - we remind our customers not to provide their personal and account information.

First National Bank of Durango will never request confidential information through e-mail or text. Please report any such request to First National at fnbinfo@fnbdurango.com* or call 970-247-3020 and ask for the Security Officer.

 

 

*We will respond to your email within one business day; this e-mail address is monitored during business hours, Monday – Friday. If you should need immediate attention on the weekend you can visit our Albertsons of Walmart offices from 9:00 am until 4:00 pm on Saturday.