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Mobile-FAQs

Image: Mobile Phones

What is Mobile Banking?

Mobile Banking is a free product which allows you to bank anywhere, anytime, using your mobile phone device.

What are the restrictions on the type of mobile phone devices that can be used to access accounts via Mobile Banking?

Mobile Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.

What functions can I perform from my mobile phone device?

Provided that you currently have Online Banker, you can:

  • View Transaction History
  • View Account Balances
  • Transfer Funds Between Accounts
  • Pay Bills to Existing Payees
  • View Alerts
  • Release ACH and Wires (if you are a Cash Management Customer)

Can I use any mobile phone device to access Mobile Banking?

Yes. You can access your accounts via any mobile phone device that is web-enabled and allows secure SSL traffic. The only difference is that Short Message Service (SMS) text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.

What is the difference between Text Banking and Mobile Banking?

Text Banking allows you to manage your online accounts by receiving and sending text messages. As long as you have a mobile phone device which can send and receive messages, you can use Text Banking.

Mobile Banking is an additional feature for smart phones, allowing you to manage your accounts online.

Both Text Banking and Mobile Banking are available to you, depending upon your cell phone's capabilities, service plan, and preference.

What if I no longer want to be a mobile user?

Login to your Online Banking account via your computer and > Select Options > Mobile Settings > Deselect enable web access for your mobile device and Deselect all accounts, then click Submit.


Text Banking

How do I enroll for Mobile Banking Text?

Enrolling in Text Banking must be done on our Online Banking website via your computer. Select Options > Mobile Settings > Text Mobile Banking. Enter mobile phone number, select accounts to access via text, and create Mobile Short Name for each selected account. Click Submit.

What are the Text Commands?

Text Commands

Bal = All Account Balance
Bal Acct Short Name = Single Account Balance
Hist = All Accounts Recent Activity
Hist Acct Short Name = Single Account Activity
Help = Commands
Stop = Cancel

What is the Mobile Short Name?

Mobile Short Name is the name included in the text to request information for a specific account. Ex: Texting “Bal” returns the balance of all accounts. Texting “Bal chk” returns only the balance of the account with “chk” as the mobile short name. Mobile Short Names are set up using our Online Banking website.


Mobile Banking

How do I enroll in Mobile Banking?

Enrolling in Mobile Banking must be done on our Online Banking website via your computer. Select Options > Mobile Settings > Web Mobile Settings. Complete the required fields (as necessary). Click Submit.

How can I add a Shortcut or Bookmark to my mobile phone device?

A Mobile Banking bookmark or shortcut may be added to the home screen of your mobile phone device. The process varies slightly with each device.

Android
  1. Bookmark https://www.airteller.com/fnbdurango
  2. Within an empty area of your home screen, long-press where you want the shortcut to appear. You will see the “Add to Home Screen” menu. Select “Shortcuts”, select “Bookmark” and select the bookmark. You will see the bookmark on your home screen.
BlackBerry Shortcut (Version 6 and Above)
  1. Go to https://www.airteller.com/fnbdurango
  2. Press the key, and then select “Add to Home Screen”.
BlackBerry Bookmark
  1. Go to https://www.airteller.com/fnbdurango
  2. Press the key, and then select “Add Bookmark”.
iPhone
  1. Go to https://www.airteller.com/fnbdurango
  2. Press the options icon, and then “Add Bookmark”.
  3. Name the Bookmark (phone defaults to iPhone Login) and press Done.

What happens if I lose my mobile phone device?

Since your account data is not stored on your mobile phone device, your information cannot be stolen. When you replace your mobile phone device, simply edit your Mobile Settings on Online Banker and make any changes to the Wireless Provider and/or Phone Number.

What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile phone device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

What do I need to do if I get a new phone?

If you simply get a new phone but keep the same phone number and provider, no changes are necessary. If you switch providers and/or phone numbers, Login to Online Banker via your computer and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

What if I can't get my mobile phone device to work with Mobile Banking?

There are a number of reasons that you may experience trouble accessing Mobile Banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:

  1. Your mobile phone device must be web enabled.
  2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

How can I search for a transaction?

You will only be able to view 15 days' worth of transaction history on your mobile phone device. There is not a search feature.

How do I know if my transfer was entered successfully?

If you have selected to receive text alerts, each time you make a transfer, a confirmation SMS Text Message is sent to your mobile phone device. If you do not receive a confirmation text message, login to Online Banker via your computer to check that the transaction was processed.


Mobile Bill Pay

Can I add a new Bill Payment payee via Mobile Banking?

No. You can only add payments for payees already established.

How do I delete a payment that I set up through my mobile phone device?

You must login to Online Banker via your computer and delete the payment from the main menu of the Bill Pay module.

When I try to enter an amount for a payment or transfer, I can't enter any numbers, only letters. Why?

Check your phone's settings to make sure you don't have alpha-only enabled on the keypad.

How do I know if the payment was entered successfully?

If you have selected to receive text alerts, each time you make a bill payment, a confirmation SMS Text Message is sent to your mobile phone device. If you do not receive a confirmation text message, login to Online Banker via your computer to check that the transaction was processed.

Mobile banking services are separate and apart from any other charges that may be assessed by your wireless carrier for text messages sent to or received from First National Bank of Durango. Customer is responsible for any fees or other charges your wireless carrier may charge for any related data or message services, including fees or charges for short message service (SMS) text. Not all carriers and devices support mobile banking.

 
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